Delivery & Returns
Estimated Lead Times
UK standard is made between 7-10 working days of your order being placed.
Personalised Team & Workwear is decorated and dispatched within 7- 15 working days, this time could be extended due to delays with logo set ups & other printing / embroidery requirements.
Delays that are out of our control may occur from time to time through carrier or manufacturer which could lead to a prolonged lead time on orders. In these rare occurrences, you will be made fully aware.
If you have a deadline that doesn’t fit within the above time frames, please get in touch with our sales team who will try their best to come to a solution that could work for you.
hello@birdseyesports.co.uk / 01386 860006
Delivery Charges
All orders are sent fully tracked via Royal Mail and will require a signature. Tracking references will be sent to the specified email address at the point of dispatch.
Standard Delivery - 7-10 working days from despatch
FREE on orders of £100
£4.95 if your order is less than £100
UK Expedited – £10.00
This is made between 6-8 working days.
In the rare occasion there is a problem with your delivery please contact our sales team
hello@birdseyesports.co.uk / 01386 860006
Option To Collect
In order to cut down lead time on delivery, collections from our warehouse are available, this is a delivery option in the checkout. Upon completion of your order you will receive a email confirming your order is ready to collect, please do not arrive before you have received this email.
Returns
We offer a returns policy of 30 days from the day of goods received
All returns must be authorised, please contact our sales team (hello@birdseyesports.co.uk) to request a returns form. This will then need to filled out with the relevant details & emailed back for a official approved returns number.
All goods that are returned must be unused, have all tags attached & be in the original selling conditions including packaging.
We cannot accept returns for any embroidered or bespoke printed garments or baselayers / underwear products for hygiene reasons.
Please note that we do not pay for the return postage and it is your responsibility to ensure the items reach us so we, therefore, recommend using a signed for service.
If you items are deemed faulty or on the rare occasion you have received the incorrect items please contact us and we will supply a prepaid postage label to return the item and send the correct items out to you.
